Social Media Marketing Advantages And Disadvantages (2022) (2023)

Social Media Marketing Advantages And Disadvantages (2022)

Table of Contents

  • 1 What Is Social Media in Marketing?
  • 2 What Are Social Media Marketing Advantages and Disadvantages?
  • 3 Disadvantages of Social Media Marketing
  • 4 Social Media Marketing How-To

The benefits and importance of social media marketing cannot be denied and should not be overlooked. If you’re interested in learning more about the many social media marketing advantages and disadvantages, stick around.

We will discuss what social media marketing is, how it can benefit your company, and explain the merits and demerits of social media marketing.

With 3.5 billion social media users worldwide, you have 3.5 billion reasons to build a marketing strategy around social media. It is not surprising that 73% of marketers have found success when using social media in their marketing strategies.

You can too, if you approach it the right way.

What Is Social Media in Marketing?

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In the plainest terms, social media marketing is when a brand makes use of social media platforms to connect with its audience.

Social media can help to grow sales, drive traffic to websites, build your brand and create lasting relationships between you and your customers.

It can become quite a complex marketing strategy, with social media listening, content creation, data analysis and follower engagement.

You will find that the most important social media platforms in 2020 are Twitter, Facebook, Instagram, YouTube, Snapchat, Pinterest and LinkedIn.

We look more closely at this topic in our article, ‘Most Popular Social Media Platforms To Use For Marketing’. We highly recommend that you take the time to read it over a fresh cup of coffee.

If you want to know more about what social media marketing is, check out our in-depth discussion, ‘Social Media Content Marketing guide.

What Are Social Media Marketing Advantages and Disadvantages?

We will now take a look at what you can gain from social media marketing. Also, we’ll discuss what some of its negatives are.

We’ll start with the positives.

Of course, the most obvious social media marketing advantage is the sheer number of people you will be able to reach. Since that goes without saying, we won’t discuss it too much.

Just know that you have the potential to reach a large part (if not all) of your target audience through social media.

Reaching customers through ‘old school’ advertising such as pamphlets and TV or newspaper ads isn’t as successful anymore.

With social media marketing, ads feel more organic and less ‘salesy’. Your customers are more likely to react positively when they see your brand on their social feeds instead of during the ad break in their favourite show.

With that said, let’s get to the reason why you’re here – the many social media marketing advantages.

(Video) Benefits of Social Media Marketing in 2022 | Advantage and Disadvantage of Social Media Marketing

Better Customer Satisfaction

When marketing for social media, you’re marketing specifically for your customers. That means the advertising will speak more directly to your target audience.

Although many of us won’t admit it, humans love positive attention. Your potential customers want to feel acknowledged and social media makes it possible.

Never underestimate the value of good customer service.

When you can react to questions and concerns directly, people will feel more connected to your brand.

They will feel like they matter and that is what customer satisfaction is all about. Being able to quickly reach out to your audience is immensely beneficial.

You can let people know that you genuinely care about them and their experiences. This will create a positive experience and your brand will grow in popularity.

Brand Awareness Is Improved

Since so many people are using social media, they are much more easily introduced to your brand.

When you share quality content and your customers are exposed to it, your brand awareness will increase.

And if you give those customers a good experience, they will start to share it with their friends – one of the benefits of social media.

More shares and likes will increase your brand recognition and you won’t have to fork out thousands for the marketing!

Once people start talking about you on social media, liking your posts and sharing them, you’re getting free exposure.

With this exposure, your brand will reach more awareness than you could have gotten with old school marketing. On top of that, it happens a lot quicker because the social media world is a fast-paced one.

Gain Better Market Insights

Another social media marketing advantage is gaining insight into your industry. When a company knows its market, its success rate increases vastly.

That’s because you know what your customers want, why they want it and how they want it.

With market insight, a company knows the interests, opinions and needs of their customers. That kind of knowledge helps to build social media marketing strategies that really work.

It is much easier to gain market insight thanks to the many tools available on social media. With analytical tools such as Facebook Analytics and Agora Pulse, you gain a wealth of knowledge.

Social Media Marketing Advantages And Disadvantages (2022) (2)

Monitoring and sharing tools such as SocialOomph is great for boosting your productivity. And SocialPlanner is one of the best social media content planners and marketing tools that you’ll find today.

You really don’t have an excuse to not have great insight into your market and how to tap it effectively.

It’s Very Cost-Effective

Marketing on social media can be surprisingly cost-effective, especially if you do it right.

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Signing up for Facebook, Twitter and the other platforms is easy, free and poses no risks. We do recommend that you learn more about the social media platforms because they are very different.

While one marketing strategy could be very successful on Twitter, it won’t work as well on Facebook, for example.

Once you have enough knowledge about what works on which platforms, you will find that it’s not as expensive to use.

You can expect to pay for advertisements but with the high return on investment (ROI) rate social media marketing offers, it’s much more cost-effective than traditional marketing.

Our ‘Social Media Marketing Tips To Help You Grow Your Business in 2020’ article is a great place to start if you want to learn more.

Inbound Traffic Is Boosted

Social media marketers know that inbound traffic is vital for the success of a company. This is when you attract potential customers even before they’re ready to buy.

Inbound marketing is considered one of the best ways to take people from being strangers to being loyal customers.

One of the advantages of social media that is great for your sales funnel is inbound traffic. When people react to your call to action and land on your web page, they go from ‘interested’ to ‘customer’.

Of course, you need to have the right content and marketing strategy for this to happen. But once you’ve got the traffic, you’ve won part of the battle.

Give your audience valuable and engaging content and your traffic will increase.

Disadvantages of Social Media Marketing

It is only normal for even the most popular marketing strategy to have drawbacks. The important thing is to be aware of them.

That way, you can do your best to avoid the negatives and enjoy the positives. In the end, you will find that the pros of social media outweigh the cons.

Time-Consuming Process

Although social media marketing advantages include being affordable, it can swallow up a lot of your time.

There is a lot of content to be found on the internet. A lot, as in A LOT. Google processes over 40,000 searches every second.

And if you’re doing things right, your content will show up in the search results. With that said, you need to create interesting and fresh content regularly.

Consistency is key and that means you’ll be creating new content, and doing on-going research all the time.

Frequently sharing new content takes up a lot of time so it can be very time-consuming.

Competitor Exposure

Using social media for marketing means everyone can see your content. This, unfortunately, includes your competition.

On the flip side, you’re also able to see what competitors are doing and learning from them.


There isn’t really much you can do about this. Simply focus on all the social media benefits and doing your best.

Qualified Staff Are Needed

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If you want to focus on your important business matters, we highly recommend that you hire staff.

Your staff will be able to create your content and run your social media accounts. But, you need them to be competent and able to do the work.

Using social media for business purposes isn’t the same as when it’s for personal accounts.

You will likely have to provide your staff with the right tools, internet connection and whatever else they may need.

Naturally, you’ll have to pay them decent wages as well, which could be costly if your team is big.

Brand Name Is Vulnerable

A very big social media disadvantage is that it is easy to tarnish the good name of a company.

If negative information gets shared on social media, it can spread like wildfire. The public will see it and sometimes they’ll take part in the negativity.

Potential customers will be deterred from dealing with you. When something like that happens, you have to react immediately.

Swift reaction could save your company. Make sure that you are always professional and handle negativity with care.

Slow Return On Income Results

Marketing a business on social media is a long-term investment. It is a successful and effective strategy but it takes time. The ROI (return on income) is great but timely.

The benefits of social media are many (as you’ve seen) but fast results aren’t one of them. You should not expect overnight results when marketing by social media means.

Social media, for marketers, is all about creating plans that will show great results over a long period. It takes dedication and determination and a lot of time.

But you will not regret that you use social media for your business.

Now that you’ve got a clearer picture of the benefits of social media (and the social media disadvantages) we’ll discuss the ‘how to’ of this marketing strategy.

Social Media Marketing How-To

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Now, let’s discuss how to use social media in your digital marketing strategies. We know you’re eager to get started so we’ll keep it brief.


You need to have goals and they need to make sense for your business. When it comes to digital marketing, there is no ‘one-size-fits-all’ solution.

You need to use social media in a way that is sensible and logical. Just going out there and posting memes or funny videos won’t get you very far.

When you come up with your marketing plans, you need to know what results you want for your business.

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Do you want better brand loyalty? Are you hoping to boost awareness and offer more engaging customer service?

Whatever your business goals are, be realistic. We suggest that you start with small objectives.

You can gradually build on them and create more goals as your social media following grows. Give yourself time to learn what works for your customers and what doesn’t.

Target Audience

It is impossible for a business to cater to customers if they don’t know them. Do proper and thorough research into who your target audience is.

Use social media analytics tools and market to your customers, not past them.

Your customers want to know that your business is not only about making money. Show your human side and connect with your audience.

Get to know the people that are interested in your products or services. When you do, you’ll be able to give them exactly what they want. It’s a win-win situation.

Determine Metrics

You’ve got your business goals, now you need to know how to measure your progress. There are many metrics that will help you keep track of how your marketing strategy is doing.

In general, you need to closely watch your business’ reach, engagement, clicks and shares.


You need to create and curate content that will interest your customers. You have to come up with content that they want to view and it needs to be interesting.

Do market research about your audience. Find out what is important to them. Is it customer service? Then focus on creating content that addresses your relationship with your customers.

If they want to know more about how your kind of product or service works, share detailed information with them. The content you share has to be 99% about your audience and 10% about your brand.

When you create content that makes your audience feel valued and involved, you will improve brand loyalty – always a good thing.

You don’t have to create all your content yourself, you can curate content from other sources. As long as it’s relevant and reliable, you can use anything. Of course, there are some rules to follow but it’s not too complicated.

Check out ‘Top 10 Content Curation Strategies To Make The Most Of In 2020’ for more on this.

It is important that your content isn’t boring or uninteresting, but you’ll understand how to do this as you create content.


There you have it – the advantages and disadvantages of social media marketing. It is very easy to get started. It is also easy to get carried away and start making mistakes.

But as long as you have a well-thought-out plan and stick to it, you’ll see only the benefits of social media.


Is social media marketing Effective in 2022? ›

Social media is an undeniably powerful strategy for your business. And social media isn't just for brand awareness, either. It's also an effective tool for generating revenue. In fact, 79% of people say that user-generated content on social media significantly impacts their purchasing decisions.

What is the advantages and disadvantages of social media marketing? ›

What are the Advantages and Disadvantages of Social Media Marketing?
Advantages of Social Media MarketingDisadvantages of Social Media Marketing
Less Technically ChallengingSlow to Achieve ROI yet Time-Consuming
Relatively low to no cost (compared to other digital marketing strategies)Easy to Start – Difficult to Master
14 more rows
6 Jan 2020

How is social media used in 2022? ›

Social media usage statistics

As of January 2022, there are 3.96 billion total social media users across all platforms. The average person bounces between seven different social networks per month. The amount of time adults use social media across all platforms is now higher than ever — 95 minutes per day.

What is the future of digital marketing 2022? ›

2022 Trends Shaping the Future of Digital Marketing. Marketing Strategy The MAP to reach your revenue and lead goals. Website Design & Development Optimize your digital user interface and experience. Sales Enablement Sales tools and resources to guide your team.

What is the main advantage of social media marketing? ›

Increased Brand Awareness

Social media is one of the most cost-efficient digital marketing methods used to syndicate content and increase your business' visibility. Implementing a social media strategy will greatly increase your brand recognition since you will be engaging with a broad audience of consumers.

What is the future of social media marketing? ›

The future of social media marketing also lies in personalization. In the past, social media platforms were used primarily as a way to broadcast a message to a larger audience. However, future social media platforms will be more focused on providing a personalized experience for each user.

What will happen in marketing in 2022? ›

In 2022, influencer marketing is set to become a common marketing tactic. Our Report found 38% of respondents are increasing their online influencer engagement in the future. Above all, your business' aims will drive your approach to influencer marketing.

What is the biggest trend right now 2022? ›

The Fall 2022 Trends Vogue Editors Are Shopping Now
  • Ultra-Baggy Denim. Balenciaga cotton baggy jeans. ...
  • Leather Jackets: The Epitome of Cool. ...
  • Punk Prep. ...
  • Saturated and Strokable Knits. ...
  • Bigger, Better Bomber Jackets. ...
  • The White-Tank-and-Blue-Jean Formula. ...
  • Floor-Skimming Hemlines. ...
  • Tailored Waistcoats.
19 Aug 2022

Did you know facts about Social Media Marketing 2022? ›

Social Media Statistics 2022 Summary
  • Active social media users have passed the 4.55 billion mark.
  • The average daily usage of social media is 2 hours and 27 minutes.
  • Facebook has 2895 million MAU (monthly active users).
  • Instagram has 1393 million MAU.
  • Twitter has 363 million MAU.
  • Pinterest has 454 million MAU.
9 Dec 2021

What are the media Trends 2022? ›

Read the report

Video streaming: a complex, ever-evolving market. Re-modelling the commercial internet. A different approach to data. Performance media and marketing: an expanding playground for brands.

What is the fastest growing social media platform 2022? ›

All channels have seen an increase, however, unsurprisingly it is TikTok that takes the crown of the fastest growing social media channel in 2022. Of the 3,000 participants, 40% state that they plan to use TikTok in 2022 as part of their social media strategy.

What are 5 emerging digital marketing strategies to try in 2022? ›

5 Emerging Digital Marketing Strategies to Try in 2022
  • Use More Videos. It feels like marketing tips list for the past decade have talked about video. ...
  • Invest in Creating a Strong Brand Image. ...
  • Optimize for Voice Search. ...
  • Focus on Local SEO. ...
  • Don't Neglect B2B Marketing.
27 Sept 2021

What is the future of marketing in 2025? ›

The future marketing trends of 2025 will focus on interactive, engaging communication with the consumer more than ever before, making advertising easier than ever before.

What is the best form of advertising in 2022? ›

According to our research, 38% of marketers plan to leverage infographics for the first time in 2022, while 45% of marketers are already using them. Of the marketers who regularly use infographics in their content strategy, 56% say they are their most effective content type.

What are 7 advantages of social media? ›

7 Benefits of Social Media You Can't Afford to Ignore [...
  • It's cost-effective.
  • It provides authenticity.
  • It compliments advertising.
  • It fosters your creative voice.
  • It provides a forum for customer care.
  • It builds engaged communities.
  • It helps search engine optimization.
12 Oct 2020

What is the negative or disadvantage of social media marketing? ›

One of the biggest negatives of social media marketing is the security and privacy-related issues. When you're using social media platforms for advertising, you basically need to surrender your information, both public and personal, in order to get the most out of your marketing effort.

What are 3 negative things about social media? ›

However, social media use can also negatively affect teens, distracting them, disrupting their sleep, and exposing them to bullying, rumor spreading, unrealistic views of other people's lives and peer pressure.

What is the major disadvantage of social media? ›

The more time spent on social media can lead to cyberbullying, social anxiety, depression, and exposure to content that is not age appropriate. Social Media is addicting.

What are 5 benefits of social media advertising? ›

The Top 5 Benefits of Social Media Marketing
  • Increased Organic Visibility.
  • Improved Brand Loyalty.
  • Increased Brand Recognition.
  • Crowdsourced and User-Generated Content (UGC)
  • Customer Feedback.
7 Mar 2019

What is the most advantage of social media? ›

Social networking services can help young people develop their interests and find other people who share the same interests. They can help introduce young people to new things and ideas, and deepen appreciation of existing interests.

How can digital marketing improve 2022? ›

The digital marketing tactics that will be most effective in 2022
  1. Use videos on social media. ...
  2. Focus on the user experience. ...
  3. Ensure your website is mobile-responsive. ...
  4. Incorporate tools for digital sales enablement. ...
  5. Create self-service options. ...
  6. Try account-based marketing. ...
  7. Take advantage of paid media.

How do we expect social media in 2025? ›

In 2020, over 50 percent of India's population was accessing social networks. It was estimated that by 2025, this penetration of social networks would be 67 percent of the country's population.

What is the success rate of social media marketing? ›

79% of consumers expect brands to respond within a day of reaching out over social media, but average brand response rates across all industries is lower than 25%. (Sprout Social) 79% of people say that user-generated content on social media significantly impacts their purchasing decisions.

What are the future trends in social media? ›

Augmented Reality (AR) and Virtual Reality (VR) are current social media trends in 2022, as brands try to offer an exciting user experience. Many e-commerce companies have adapted to AR-powered shopping, allowing users to try-on products before purchasing them.

What should a 2022 marketing plan include? ›

Broad Suggestions for Your 2022 Marketing Efforts
  1. Focus on PPC and SEO if Looking for Customer Acquisition. ...
  2. Spend Money on Social Media if You're Looking to Enhance Your Brand. ...
  3. Spend Money on Brand Awareness if You're Looking for Mindshare. ...
  4. Startups: Growth Hacking Has its Place, But There's More to Marketing.
24 May 2022

What are consumers looking for in 2022? ›

In 2022, consumers want to feel a stronger connection with brands, be part of a community, and get more value from their purchasing experiences.

Is digital marketing good in 2022? ›

The future of digital marketing is bright and promising. In 2022, the field saw tremendous growth. The field may change; however, it won't die. Over time, marketers tend to adapt to the change to increase their reach to their customers.

Is influencer marketing 2022 effective? ›

According to data from eMarketer, there has been a steady and significant predicted growth in the percentage of marketers that use influencer marketing. 55.4% of marketers leveraged influencer marketing in 2019. That number is predicted to grow to 72.5% in 2022, for a total increase of 17.1%.

Is there a future in social media marketing? ›

The future of social media marketing also lies in personalization. In the past, social media platforms were used primarily as a way to broadcast a message to a larger audience. However, future social media platforms will be more focused on providing a personalized experience for each user.

Is Digital Marketing good in 2022? ›

The future of digital marketing is bright and promising. In 2022, the field saw tremendous growth. The field may change; however, it won't die. Over time, marketers tend to adapt to the change to increase their reach to their customers.

What will influencer marketing look like in 2022? ›

What are future trends in influencer marketing? Influencer marketing is becoming a big trend in 2022 and beyond. Key trends include a growing popularity of micro and nano influencers, brands looking for ongoing partnerships, different types of social media platforms, more performance-based deals, and more.

What is the future of influencer marketing? ›

Micro and nano influencers will dominate the influencer marketing trends in 2022. According to studies, having more followers does not guarantee that your social commerce strategy will be successful. Rather, nano and micro-influencers can assure more interaction and engagement with their followers.

How important is Instagram for marketing 2022? ›

Why is Instagram important? According to Social Media Examiner: 78% of marketers use Instagram. This makes Instagram the second most popular social media platform (after Facebook, which is used by 93% of marketers).

What is the best marketing strategy in 2022? ›

Top 10 Marketing Tips for 2022
  • Look for Opportunities to Diversify. ...
  • Embrace Paid Social. ...
  • Focus On Your Existing Content. ...
  • Nurture Brand Advocates. ...
  • Constantly Optimize User Experience. ...
  • Connect Online and Offline Strategies. ...
  • Prioritize Authenticity. ...
  • Create a Memorable Message.
17 Feb 2022

What is the future of digital marketing? ›

The future of digital marketing looks promisingly bright and secure. The basic principle right now for every business is to make a place for themselves in the digital world with the help of digital marketers that are creative, innovative and updated. This upward trend of growth in digital marketing is here to stay.


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